Refund policy

Returns & Refunds

Every item from The Light is the Link is made to order especially for you. Because of this, we do not accept returns or exchanges for ordering the wrong size or color, or for a change of mind. Please review the product description and size guide carefully before placing your order.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Please include your order number and clear photos showing the problem. We will review the issue and, when eligible, arrange a replacement or refund at no additional cost to you.

Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate the shipment.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address. Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility.

If you have a problem with your order, please contact us. We want every customer of The Light is the Link to receive the quality product they ordered.